• Investors will be treated fairly at all times

• Complaints raised by Investors will be dealt with courtesy and in a timely manner

• Queries and Complaints will be treated efficiently and fairly.

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 8878875756 - compliance@investobazar.com

2. A letter may also be written with their query/complaint and posted at the below mentioned address: – E309, Crystal Plaza Premises, 3rd floor Link Road, Opp. Infinity Mall, Andheri west, MUMBAI, MAHARASHTRA,400053 or 610, 6th Floor, Princess Business Skypark, Opp. Orbitto Mall, PU 3, Vijay Nagar, Indore – 452010

3. Clients can write to the Research Analyst at support@investobazar.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research anaylst.

In case of any grievance customer can follow below mentioned grievance redressal hierarchy :

Designation	Contact Person Name	Address	Contact No.	Email-ID	Working Hours
Customer Care	Mr. Vijendra Patidar	610, 6th Floor, Princess Business Skypark, Opp. Orbitto Mall, PU 3, Vijay Nagar, Indore – 452010	8878875756	compliance@investobazar.com	10 AM to 6 PM
Head of Customer Care	Miss Jaya Gome	610, 6th Floor, Princess Business Skypark, Opp. Orbitto Mall, PU 3, Vijay Nagar, Indore – 452010	7024219363	compliance@investobazar.com	10 AM to 6 PM
Compliance Officer	Miss Vaishali Patel	610, 6th Floor, Princess Business Skypark, Opp. Orbitto Mall, PU 3, Vijay Nagar, Indore – 452010	7470763581	compliance@investobazar.com	10 AM to 6 PM
CEO	Mr. Mahendra Singh Mourya	610, 6th Floor, Princess Business Skypark, Opp. Orbitto Mall, PU 3, Vijay Nagar, Indore – 452010	8889990792	support@investobazar.com	10 AM to 6 PM
Principal Officer	Mr. Mahendra Singh Mourya	610, 6th Floor, Princess Business Skypark, Opp. Orbitto Mall, PU 3, Vijay Nagar, Indore – 452010	8889990792	support@investobazar.com	10 AM to 6 PM

4. In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.

After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.

For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html

ODR Portal can be accessed via the following link – https://smartodr.in/